A field service management system is an important resource for a modern-day maintenance company. The system is even more functional and makes running operations easier if it is also available as a mobile app. Maintenance personnel won’t be forced to carry computers around if they can update work statuses easily on a mobile device while on the field. Small details won’t be left to paper notes or maintenance employees’ memory.
In this blog post we list how a mobile app can bring flexibility and ease into maintenance operations!
Efficiency
- Maintenance personnel can receive, update and confirm tasks as done while being out on the field
- Optimized time management: tasks can be allocated and routes optimized based on the personnel’s real-time locations. The personnel receive the information on their mobile devices without the need to open a computer.
- Time is saved, no recollection needed and thus there are fewer mistakes when all information can be logged right away on the field.
Customer satisfaction
- Response times will be shorter, as tasks can be handled in real time.
- Operations are more transparent to customers, as they receive immediate confirmations.
- Reporting on completed tasks is more comprehensive and communication is clearer. A mobile tool enables adding notes and photos to tasks, for example.
Resource management
- Monitoring fleet and materials is easy when spare parts and other used materials can be logged into the app in real time.
- Management can see employees’ real time locations based on their mobile devices in the app. This facilitates the allocation of urgent tasks, which in turn decreases the need for unnecessary driving and use of fuel.
Lighter workload for management
- As all information is saved in the system in digital form, there is less need for paper forms and reports.
- Information on completed tasks and time used is saved and can be transferred straight to invoicing. There are less unproductive work phases and thus operations run faster.
Reporting and analytics
- The data collected can easily be used to analyze workloads and performance, for instance. You can recognize points of development and make plans to smooth out operations based on the data.
- Maintenance history of customer sites is easily visible in one system. Maintenance personnel can check earlier tasks and problems occurred fast and easily on the app when they enter the site.
Summary
These days it is almost a default setting for a maintenance company to have a functioning software system in use that also facilitates operations in a mobile app form. Maintenance staff seldom carry a laptop with them. As maintenance work is mobile by nature, an app will make things much easier. LogiNets’ field work management system Valpas has been created to manage and organize field work and it has been developed further based on clients’ wishes. For instance, notes can be dictated into the app which makes working faster. The app is available for both Android and iOS devices.
Would you like to know more about field work management? Get in touch!
