A field service management system can increase productivity, lower costs, improve your customer service and reduce errors. From real-time tracking of employees to automated task allocation and inventory management, technology can make field service management...
Capital projects operate in industries which create high levels of waste and emissions, and large projects use vast amounts of resources. As the pressure to move towards cleaner and more sustainable practices is justifiably mounting, the way capital projects are...
After all the thinking and planning that will undoubtedly have been spent on any big project, it is time to finally move to the first concrete step of a project’s lifecycle: procurement. Every project needs resources such as labor, raw materials, equipment and...
Due to the basic nature of the maintenance business, customer data often consists of sensitive information, such as the customer’s contact information, door codes, contracts and historical data. This is all the more reason for why maintenance companies should...
Megaprojects are the most complex, time-consuming and costly form of major capital projects, typically categorized as those which cost $1 billion or more. Projects of this magnitude are often characterized by massive organizational supply chains of tens of thousands...
To say that a majority of the world’s population has been directly affected by the global supply chain crisis would be an understatement; it’s hard to see how someone in the world — irrespective of where they live — would not have felt the impact of...
Traditionally, work orders are received via phone calls from tenants and then recorded onto sticky notes of paper service requests. Technicians have to waste working time on driving back and forth to the office to pick up work orders. Tenants have to be notified...
Customer feedback has traditionally been considered part of the sales or service process, as well as a large part of a property maintenance company’s customer relationships. Feedback can be received verbally or in writing at any stage of the service process and...
If you’re providing a good customer experience, odds are that you’re running a successful company. Gathering and utilizing customer feedback is vital for businesses, as it is also a strategic competitive advantage that allows companies to pursue more...
Why is it a good idea to invest in a gate solution for construction companies? What are the benefits of a closed construction site? Control of entry to the construction site The biggest benefit of gate solutions is that unauthorized people and vehicles cannot enter a...
Implementing new capital project software can be challenging, because large industrial plant projects may involve hundreds of suppliers and stakeholders globally. Additional challenges are presented by the fact that capital construction projects are temporary in...
Global investment into energy, infrastructure, mining, and real-estate-related projects is accelerating- in fact McKinsey research expects that by 2030 investment could increase to $13 trillion. What trends to we see shaping the project business industry? What...
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