Benefits of a Field Service Management System Efficiently coordinating jobs is essential for any company working with a mobile workforce. A Field Service Management (FSM) System is a tool designed to streamline the management of service requests and field operations....
A field service management system can increase productivity, lower costs, improve your customer service and reduce errors. From real-time tracking of employees to automated task allocation and inventory management, technology can make field service management...
Due to the basic nature of the maintenance business, customer data often consists of sensitive information, such as the customer’s contact information, door codes, contracts and historical data. This is all the more reason for why maintenance companies should...
Traditionally, work orders are received via phone calls from tenants and then recorded onto sticky notes of paper service requests. Technicians have to waste working time on driving back and forth to the office to pick up work orders. Tenants have to be notified...
Customer feedback has traditionally been considered part of the sales or service process, as well as a large part of a property maintenance company’s customer relationships. Feedback can be received verbally or in writing at any stage of the service process and...
If you’re providing a good customer experience, odds are that you’re running a successful company. Gathering and utilizing customer feedback is vital for businesses, as it is also a strategic competitive advantage that allows companies to pursue more...
The nature of property maintenance business requires collection of customer’s personal data, such as phone numbers, apartment numbers, payment details, door codes and email addresses. A lot of the data that maintenance companies collect and store is highly...
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