Improved Customer Service
Valpas enables better and more efficient customer service with automated massages on works’ progress, faster response times and more transparent information.
Valpas for Field Service Management
Valpas serves also as a customer service software for maintenance companies. It enables you to provide better and more efficient service with automatic updates sent to customers. Response times are shortened and your customers will receive more detailed information about what has been done.
Automatic progress updates: Your customers will be posted on the status of repairs and maintenance work without extra work on your part, thanks to the automatic updates. The automatic messages are sent based on the status of the job and updates made, e.g. “work request received/work started/work completed”.
Customers can also be given dedicated logins to the system. Here they can access contact details of the maintenance team, publish information about the site, submit and follow up work requests, and share information. It also has a dedicated notification channel for users. User rights and visibility can be modified based on the customer’s needs. The Valpas system can easily be used through a mobile app, which also enhances customer communication significantly.
Decreased response times and real-time updates on the progress of works
Customers can leave work requests via the channel most suitable for them
Transparent information on the works done and compilation reports
Ready to boost your team’s performance?
Schedule a demo or get in touch to find out how Valpas can increase efficiency and simplify your daily operations.