Valpas for Field Service Management
Improved customer service
Valpas enables better and more efficient customer service with automated massages on works’ progress, faster response times and more transparent information.
Automated progress notifications: automatic email notifications keep the customer informed of the progress of the work done without having to be notified manually. Automatic messages are sent based on the status of the work request e.g. “work request received/work started/work completed”.
Customers can also be given dedicated logins to the system. Here they can access contact details of the maintenance team, publish information about the site, submit and follow up work requests, and share information. It also has a dedicated notification channel for users.
Decreased response times and real-time updates on the progress of works
Customers can leave work requests via the channel most suitable for them
Transparent information on the works done and compilation reports
Ready to boost your teams performance?
Schedule a demo or get in touch to find out how Valpas can increase efficiency and simplify your daily operations.